The Ernakulam District Consumer Disputes Redressal Commission has prohibited a finance company from repeatedly harassing a Kochi resident with unsolicited loan offers over the phone.
Nithin Ramakrishnan, a resident of Panampilly Nagar in Kochi, filed a complaint with the panel after enduring continuous and intrusive calls from Bajaj Finserv that disrupted his peace of mind.
According to the petitioner, despite numerous requests to stop, Bajaj Finserv and its subsidiaries continued making unsolicited calls, causing significant inconvenience.
Even after the complaint was filed on March 14, 2023, the company persisted, calling him three to four times daily from different numbers, particularly during work hours.
The complainant argued that such actions infringed on his right to privacy and a peaceful life. Despite assurances to include his number on their Do Not Disturb (DND) list, the company failed to address the issue and continued its intrusive behaviour.
The Commission found that
Nithin Ramakrishnan, a resident of Panampilly Nagar in Kochi, filed a complaint with the panel after enduring continuous and intrusive calls from Bajaj Finserv that disrupted his peace of mind.
According to the petitioner, despite numerous requests to stop, Bajaj Finserv and its subsidiaries continued making unsolicited calls, causing significant inconvenience.
Even after the complaint was filed on March 14, 2023, the company persisted, calling him three to four times daily from different numbers, particularly during work hours.
The complainant argued that such actions infringed on his right to privacy and a peaceful life. Despite assurances to include his number on their Do Not Disturb (DND) list, the company failed to address the issue and continued its intrusive behaviour.
The Commission found that
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